Privacy Policy
This Privacy Policy explains how Ruwyn (Pty) Ltd. collects, uses, shares, stores, and protects personal information when you use Ruwyn services.
1. Information We Collect
- Account and authentication data, including name, email, phone number, and OTP verification details.
- Portfolio, property, unit, tenant, application, and maintenance ticket records.
- Files and documents uploaded or generated in the platform.
- Location data when map or location-enabled features are used.
- Usage, device, analytics, and diagnostic data.
- Billing context data required for subscriptions or invoicing.
2. How We Use Information
We use information to operate and improve Ruwyn, secure accounts, provide support, process transactions, monitor reliability, and comply with legal obligations.
3. Sharing and Third Parties
We do not sell personal information. We may share data with service providers that help run the platform (including infrastructure, analytics, mapping, authentication, and payment providers), and where required by law.
4. Retention and Security
We retain data only as long as necessary for service delivery, legal obligations, and security. We use administrative and technical safeguards designed to protect personal information.
5. Your Rights
Depending on your location, you may request access, correction, deletion, portability, or restriction of your personal information.
6. Children
Ruwyn is not directed to children under 13 (or the minimum age required in your jurisdiction).
7. Contact
For privacy requests, contact ruvimbo@ruwyn.com.